JClaim Frequently Asked Questions


1.0      What is JCLAIM?. 3

2.0      Is IM like e-mail?. 3

3.0      What do I have to do to maintain compliance?. 3

4.0      How do I use... 3

4.1      How do I logon?. 3

4.2      How do I get a logon ID?. 3

4.3      How do I send a file?. 3

4.4      How do I send a link?. 3

4.5      Who do I call if I need help?. 3

4.6      How do I receive a file?. 3

4.8      How do I access a link?. 3

4.9      Can I access past conversations?. 3

4.10     Can I use my account at home?. 3

4.11     How do I sign off?. 3

4.12     What happens if I forget to log off?  Can I still sign on?. 3

4.13     How do I know when someone is sending me a message. 3

4.14     Can I talk with multiple people at once. 3

4.17     How do I resize the window?. 3

4.18     What is that underline?  (spell checking?) 3

5.0      Hints and Tips. 3

5.1      Escape. 3

5.2      Ctrl-W... 3

5.3      Copying text 3

6.0      Firewall 3

7.0      Java. 3

7.1      What is Java?. 3

7.2      Where do I get it?. 3

8.0      Antivirus. 3

9.0      Adding and Removing Contacts. 3

Settings available from the ‘General’ menu. 3

1.     ‘Hide Offline Contacts’ 3

2.     De-iconify Messages’ 3

3.     Bring To Front 3

4.     Color Messages: 3

5.     Display Character Count: 3

6.     Display Picture: 3

7.     Enter Sends: 3

8.     Show Time: 3

9.     Spell check: 3

10.       Allow slang: 3

11.       Show Order Entry: 3

12.       Auto Order Entry: 3

13.       Allow Sound: 3

14.       No sound Delay: 3

15.       Font Size: 3

16.       Disclaimer Message: 4

17.      Ignore System Messages: 4

18.      Away From PC: 4

20.      Away Message: 4

21.      Show Weather / Weather Zip Code: 4


1.0       What is JCLAIM?

JCLAIM is an IM chat client.


Chat clients allow users to message each other in real-time.


JCLAIM has special tools that help businesses avoid compliance issues while enabling fast and reliable communication.

2.0       Is IM like e-mail?

 IM is like e-mail in that it allows you to send messages to other users.  Unlike e-mail, IM messages are delivered in real-time through a chat client.

3.0       What do I have to do to maintain compliance?

If you are a user - Nothing.  All of JCLAIM’S compliancy features are managed by your administrator.  Use JCLAIM like an ordinary chat client.

If you are an administrator, read the administrator’s guide.

4.0       How do I use...

4.1       How do I logon?

When the client starts, first screen prompts you for your login and password.  Type your Screename and password into the appropriate fields, and then click the Login button.


There is a dropdown list box that allows you to login to AIM or Jabber.  Use the screen name and password you normally would use with the service you are logging into.

4.2       How do I get a logon ID?

You may use an existing AOL Instant Messenger (AIM) id.  If you do not have and AIM ID, you may get one at the www.aim.com.

4.3       How do I send a file?

Once you are logged in, from the Connection menu, select ‘Send File’.  Click ‘choose’.  Browse to the location of the file you wish to send.  Then, click ‘okay’.

4.4       How do I send a link?

To send a link, simply copy the link from the address bar and paste is into JCLAIM, then click send or press the enter key.

4.5       Who do I call if I need help?

If you need help or want to request a new feature, please e-mail support.  To do this, click on help on the main menu and follow the instructions for contacting ITBS.

4.6       How do I receive a file?

JCLAIM will prompt you automatically when another users sends you a file.  You must enter a file name.

4.8       How do I access a link?

Simply highlight the link.  (JCLAIM automatically copies what is highlighted: You don’t have to press click copy.)  Then, past the link into the address bar or simply run it.

4.9       Can I access past conversations?

Yes, the entire transcript of all conversations is always available.  First, activate the message box for that contact (doubleclick on the screenname of the person whose past conversation history you wish to see). Click ‘history’.  The entire conversation history will be opened in a text editor.  (Note, if the contact you are looking for is not online, and you have ‘hide offline contacts selected in the settings menu, you will not be able to select them from the list.  Please unselect ‘hide contacts’.  See ‘Hide Contacts’ under settings for more information.)

4.10     Can I use my account at home?

Yes, of course.  Just use the link that your administrator gave you for using it at work.  No installation required.  You will have install Java at home.  (see How do I install Java.)

4.11     How do I sign off?

Simply close the program.

4.12     What happens if I forget to log off?  Can I still sign on?

Yes, if you forget to logoff you can still sign on later.

Some protocols (AIM) will automatically ask you want to terminate your old session the next time you try to logon.

4.13     How do I know when someone is sending me a message.

A message will pop up.  You can control sounds and if it will be brought to front from the settings screen.

4.14     Can I talk with multiple people at once. 

Of course!  Just arrange the windows so that you can see the conversations.

4.17     How do I resize the window?

Just drag the edges.  You can also adjust the amount of space used to display what you are typing.  Simply drag the divider up or down.

4.18     What is that underline?  (spell checking?)

JCLAIM automatically checks your spelling as you type.  JCALIM will underline misspelled words in red when this feature is turned on.

5.0       Hints and Tips

5.1       Escape

Escape key works almost in all windows and will close the window without saving changes if any.

5.2       Ctrl-W

When you are typing in the message window, pressing Control-W will highlight the current word.  Pressing Control-W again will highlight the next two words, to the left and right of the current word.  Subsequent presses of Ctrl-W will continue to highlight outward.
Using Ctrl-Shift-W has the reverse effect.

5.3       Copying text

Selecting text with your mouse in read-only boxes (like History pane) is enough to copy it to clipboard.

6.0       Firewall

Yes, JCLIAM is compatible with firewalls.  Administrator’s should open port 4477 for sending/receiving files.

7.0       Java

7.1       What is Java?

Java is software from Sun Microsystems that allow your computer to run software on the Internet.  Once it is installed you don’t have to worry about it.

7.2       Where do I get it?

If you would like further information, please visit java.sun.com

For a quick installation link, visit www.jclaim.com

8.0       Antivirus

JCLAIM itself comes virus free and built to be compatible with Norton Antivirus, Mcaffee, and other anti-virus programs.

9.0       Adding and Removing Contacts

That functionality is located under the menus.



Settings available from the ‘General’ menu.

1.         ‘Hide Offline Contacts’

This option allows you to hide of the contact that are not online.

2.         De-iconify Messages’

This option restores the message dialog when the message is received.

3.         Bring To Front

Selecting this option moves the active message dialog box to the front when a new message comes in.  For example, when you get a new message from someone in your contact list, that dialog box will show up in front of whatever other application you are working on.

4.         Color Messages:

This option uses color fonts in the message dialog box to improve readability.

5.         Display Character Count:

This option displays the current number of character in your message in between the ‘History’ and ‘Send’ buttons. This is particularly important because different clients impose different limits on the number of characters that can be sent per message.  (Note: Mobile phones generally have the lowest limit -- usually about 120 characters per message.)

6.         Display Picture:

Checking the display picture check box allows you to see the icon pictures of members of your contact list. (Note: AOL sets a size limit for pictures.  Please try to pick a small file – approximately 5KB or less would be appropriate.)

7.         Enter Sends:

When this option is checked, you can send a message by pressing only the enter button; when this option is off, you must press ctrl + enter to send a message.  Ctrl + Enter will always send the message regardless of whether this option is checked or not.

8.         Show Time: 

This option displays the time of when a message was sent.

9.         Spell check:

 This option turns spell check on and off.  When this option is checked, misspelled words will be underlined in red.

10.       Allow slang:

When this option is unchecked, slang words will be underlined as misspelled; when it is selected, slang will not be considered misspelled.

11.       Show Order Entry:

Hides the functionality for sending and receiving orders.  This option should be turned off if you are not trading stocks using JClaim.

12.       Auto Order Entry:

When this option is turned on, the order entry screen will automatically popup each time you click on the order button.

13.       Allow Sound:

 When this option is unchecked, JCLAIM is muted.

14.       No sound Delay:

This setting controls how long must pass between beeps multiple messages.  For example if someone sends you two messages within five seconds, and sound delay is set to 10, JCLAIM will beep only once

15.       Font Size:

This option controls the size of the font in the contact list.

16.       Disclaimer Message:

The contents of this box will be sent to the other party as you char.  Message will also be sent every 10 minutes.

When this box is left blank, no disclaimer is sent.

17.       Ignore System Messages:

When this box is checked, JCLAIM will not display system messages.

18.       Away From PC:

When this box is the ‘away’ message is displayed. Use it when you are away from you desk and wish to allow the users on your contact list to see that you are not there. (See away message for further information.)

20.       Away Message:

This is the message that is displayed when someone sends you a message and you have checked the ‘Away From Computer’ option.  You can type whatever you wish in this box.  Some people choose to leave their cell phone or pager numbers so that they can be reached at all times.

21.       Show Weather / Weather Zip Code: 

These two options control the display of current weather.  When the show weather option is unchecked, the weather is not displayed in the contact list.